Revora
Revora/Documentation/Compliance
Statutory Playbook

Regulatory & Statutory Compliance

Revora is engineered to safeguard subscription businesses from regulatory fines and enforcement actions while respecting customer autonomy.

Statutory Overview

Subscription regulation has evolved rapidly across the United States and European Union. Deceptive dark patterns, hidden cancel buttons, and forced telephone retention calls now carry significant statutory penalties. Revora guarantees that customer offboarding remains compliant, transparent, and legally defensible.

FTC Click-to-Cancel Negative Option Rule

The Federal Trade Commission (FTC) mandate requires that cancelling a subscription must be at least as easy as signing up. Revora satisfies this standard:

  • Zero Phone or Chat Redirection: The subscriber is never instructed to call support or submit manual ticket requests.
  • Direct Path to Cancellation: Concession offers (discounts and pauses) can be declined with a single click (Continue cancellation instead).
  • Immediate Execution: If a customer chooses to cancel, their request is executed immediately on Stripe with no artificial delays or looping questionnaires.

California ARL § 17602 Mandate

Under California Automatic Renewal Law (Cal. Bus. & Prof. Code § 17602), subscription merchants must provide:

  • Clear Online Cancellation Mechanism: An online cancel button must be accessible directly within the subscriber's account profile or billing settings.
  • Notice of Material Concession Terms: Before a subscriber accepts a discounted rate or pause, the exact duration, discount depth, and post-discount renewal pricing must be clearly presented before confirmation.

Statutory Confirmation Email Receipts

Revora automatically dispatches formal written confirmation notices to the customer's registered billing email address:

1. Notice of Subscription Modification (Offer Accepted)

Dispatched when a discount coupon or billing pause is accepted. Specifies the concession terms, duration, future renewal schedule, and reminds the customer of their ongoing statutory right to cancel at any time prior to renewal.

2. Notice of Subscription Termination (Cancellation Confirmed)

Dispatched when cancellation is finalized. Confirms automatic renewal has ceased, specifies the final date of paid access, provides a transaction reference identifier, and gives instructions for restoring access in the future.

Data Privacy & Tenant Isolation

All cancellation sessions and customer feedback records are strictly isolated by organization ID in revora_sessions. Revora complies with GDPR and CCPA requirements and provides full tenant data export at /api/sessions/export.